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Terms & Shipping

Shipping Policy

  1. Fast Shipping: We take pride in our swift shipping process. Most orders are delivered within two business days, weather permitting. In cases of unforeseen delays, we will notify you and provide updates regarding the delivery of your order.
  2. Direct Door Shipping: Here at Colony Distribution, we ensure that your purchases, whether made over the phone or in-store, are shipped directly to your chosen location at an affordable flat rate.
  3. Carriers: To meet our shipping standards, we collaborate with major carriers, including Purolator, Overnight Expedite, DHL, Canada Post, and Ace Courier.
  4. Order Processing: If we cannot ship your purchase within 48 hours, we will promptly contact you via email or phone to keep you informed.
  5. International Shipping: For orders outside of Canada, additional charges such as taxes, fees, or customs charges may apply. These additional costs are the customer’s responsibility.
  6. Tracking Information: Once your order is shipped, you will receive an email with the tracking details to monitor the progress of your delivery.

Terms of Service

  1. Our Guarantee & Returns:  If you wish to return a product, you must notify us within 30 days of delivery. The returned items should be unused and in their original packaging. Return shipping charges will be the customer’s responsibility unless the return is due to an error on our part. In such cases, we will refund all shipping charges. Please note that only regular priced items may be refunded. Sale items are not eligible for refunds.
  2. Shipping and Handling Charges: Shipping and handling fees are non-refundable except in cases where Colony Distribution is at fault.
  3. Pricing & Payment: All prices are subject to change without notice. We accept payment methods as listed on our website or store.
  4. Product Descriptions: We strive to ensure all product descriptions, images, and other content are accurate, complete, and error-free. However, Colony Distribution does not guarantee the accuracy of this information.
  5. Privacy: Your privacy is of paramount importance to us. Our Privacy Policy provides more details on how we collect, use, and safeguard your personal information.
  6. Intellectual Property: All content, including text, graphics, logos, images, and software on our website, is the property of Colony Distribution or its content providers and is protected by international copyright laws.
  7. Liability: Colony Distribution is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services or products.

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service and Shipping Policy. If you disagree, we kindly ask you not to use our services.

Please check our FAQ for more general inquiries and topics. Do you have a question we haven’t covered? We’d love to hear from you.

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Colony Distribution Inc.